Refund and Returns Policy

Alokeys.com strives to provide our customers with excellent assistance and with fair return services. To ensure our customers are satisfied with the product(s) they order, we offer a 15 day return period. Please note that digital licenses can only be refunded if this is requested via email to [email protected] or live chat within 15 days of the purchase.

Our promise is that if you contact us for help within the first 15 days of purchase and we cannot resolve your issue, we’ll provide a FULL REFUND IMMEDIATELY.

All Products sold on Alokeys.com includes 1 year of support warranty.

WE ACCEPT RETURN WHEN

• The product is defective (defective licenses will be replaced or refunded depending on the customer’s choice.)
• Please keep in mind all licenses sold by Alokeys.com are valid for 1 unique PC and cannot be transferred. (unless specified otherwise)

WE DO NOT ACCEPT RETURNS WHEN

• The customer changed his mind (due to the nature of a digital item, we do not allow returns for this reason)
• Software is not compatible with customer hardware (software compatibility is entirely a responsibility of the customer).example 1, purchases a windows software package for a MAC machine example 2, purchases a product suitable for windows 10 only, but has a windows 8 operating system.
• Alokeys.com does not take liability for any underlying local issues with the computer that could prevent the normal functioning of any software sold.

By placing an order on our site you automatically agree with our Return Policy. We reserve the right to change or modify any of the terms at any time.

Need help?

Contact us at [email protected] for questions related to refunds and returns.